Privacy Policy
Introduction
Knotline Marine Limited (“We/Us/Our”) – a registered UK company (number 16922901) – are committed to protecting and respecting your privacy.
This Privacy Policy explains when and why we collect personal information about people who visit our website (www.knotlinemarine.com). It also explains how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Privacy Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Privacy Policy.
Contact
Contact us regarding this Privacy Policy and our privacy practices via the information below:
- Email: data@knotlinemarine.com
- Postal: Data Compliance, Knotline Marine Ltd, Unit 8a, Wingbury Courtyard Business Village, Wingrave, Aylesbury, England, HP22 4LW.
- Telephone: +44 (0) 7393 179796
We are the Data Controller for any personal data you supply to us in accordance with the General Data Protection Regulations, the Data Protection Acts 2018 and any other relevant national law.
The Data We Receive
We may obtain personal data from you directly or from someone you have authorised to supply personal data on your behalf, such as your Broker. We only will obtain data that is necessary for the performance and arrangement of your contract, for our legitimate interests as an insurance intermediary and for compliance with any legal obligation.
This data may consist of the following:
- Your name, date of birth and contact details
- Postal address, telephone numbers and e-mail addresses
- Details of the risk to be covered by the policy
- Any other personal information not mentioned that is necessary to provide a quotation and to maintain any policy
- Details of all previous quotes requested from us even if a policy was not arranged
- Details of lapsed policies held with us
- Details of claims on policies held with us
- Details of complaints with us
- Your payment details, your payment history, details of any credit agreements and any debt management processes
When it is necessary for the performance of the contract we may require you to supply sensitive information related to offences and unspent criminal convictions. If you are unable to provide the required information, we may not be able to offer you insurance or continue with cover.
How We Will Use Your Data
Your personal information may be used by us for the following lawful purposes:
1. Processing that is necessary for the performance and arrangement of your contract of Insurance:
- To make a decision whether we choose to accept or decline the proposed risk
- To service your policy
- To maintain our records
- To confirm your identity and to prevent fraud
- To investigate and resolve any complaints
- To deal with any claims you submit under your policy
- To verify the information you provide
- To undertake internal quality monitoring and external audits
2. Our legitimate interests as an underwriting agency:
- To determine our underwriting and pricing strategies
- To inform you of related insurance products and services
- To carry out market research, statistical analysis, and customer profiling
- To provide information to your Broker, Loss Adjustors, Underwriter or other third party with an interest in the policy
- To seek feedback, issue surveys, and contact you regarding the service provided
- To undertake training of our staff
3. Where required by law:
- To supply information to law enforcement agencies, regulators, or other statutory bodies
- To carry out sanction, politically exposed persons, anti-money laundering, and anti-fraud controls
4. With your consent:
- To inform you of related products and services supplied by carefully chosen third parties
Data Retention
We will only hold your personal data for as long as we are required in law and by our regulators.
For any enquiries or the removal of your data, please contact us on the information above.
Transfer to Third Parties and Outside the UK/EU
In order to deliver our services to you, we may transfer data to the following third parties:
- Insurers and Intermediaries for the purposes of arranging and underwriting cover
- IT providers to facilitate electronic data transfers and technical support
- Credit Reference Agencies to verify your identity and prevent fraud
- Debt Recovery firms, Solicitors, and Civil Courts to recover unpaid funds or address fraud
Marketing
We will not share or sell your information with any third party for marketing purposes without your express permission.
Privacy & Cookies
We use cookies to improve your experience on our website and for marketing purposes. For more information, view our full Cookie Policy.
How You Can Access And Update Your Information
The accuracy of your information is important to us. You may update or correct the information we hold about you or your marketing preferences via our communications with you or, if applicable, our user account settings. You have the right to ask for a copy of the information Knotline Marine hold about you. Contact us using the information above.
When you give us personal information, we take steps to ensure that it’s treated securely. When you are on a secure page, a lock icon will appear on the bottom of web browsers.
Details such as your email address and similar are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Data Protection Policy
Knotline Marine is registered under local data protection legislation and are listed on the Data Protection Register. View our full GDPR Policy.